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Hi, student
Module 1
Getting started
- 01Add users and permissions4:34
- 02Queues and chatbot: round-robin and menu options3:31
- 03Settings (1): support, chatbot and automatic messages2:23
- 04Settings (2): audio, LGPD, transfers, notifications and PIX2:32
- 05Settings (3): pause reasons and closing rules2:12
- 06Settings (4): disk cleanup and layout1:29
- 07Connections (1): channels, how to connect and the General tab2:28
- 08Connections (2): integrations, messages, chatbot, NPS and default flow3:00
- 09Quick replies1:29
- 10Tags1:14
- 11Contacts: add, edit, import and export2:15
- 12Client portfolios1:11
- 13Holidays1:40
- 14Birthday messages1:29
- 15File library1:02
Module 2
Day-to-day support
- 16The conversations screen and how to accept a conversation2:08
- 17Reply to the customer: text, quick replies, attachments and internal notes1:37
- 18Pause, transfer and close a conversation2:10
- 19Schedule messages1:35
- 20Kanban: pipeline stages and moving customers1:28
- 21Internal team chat1:22
- 22Call history and recordings1:05
- 23WhatsApp Status0:59
- 24Browser notifications0:53
Module 3
Automation and AI
- 25Conversation flow (1): create the flow, message and menu2:09
- 26Conversation flow (2): queues, simulator, versions and activating on a connection2:53
- 27Campaign flow: trigger a flow from a phrase1:39
- 28Talk.Ai: create an AI agent2:32
- 29Follow UP: automatic follow-up by tag2:04
- 30Integrations: types, creating a Webhook and where to enable it1:34
Module 4
Campaigns
Module 5
Management and reports
Module 6