Create and track campaigns

Step by step

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1. 0:00In this lesson, you'll create a campaign and track the sends.
2. 0:05Click "Campanhas" and then "Listagem".
3. 0:10Click "Nova Campanha" and give it a name.
4. 0:16"Confirmação" asks the customer to reply before receiving the main message.
5. 0:22In "Lista de Contato", choose who receives it. Here, a test list.
6. 0:27Or send it to all contacts with a tag.
7. 0:31In "Conexão", choose the number that will send it.
8. 0:35In "Agendamento", choose the send date and time.
9. 0:38With recurrence, the campaign repeats automatically, for example every week.
10. 0:44"Abrir ticket" logs the send as a conversation, with agent, queue and status.
11. 0:49Write the message. Use {nome} to address the customer by name.
12. 0:56In the "Msg. 2" to "5" tabs, write other versions. The system picks one per customer.
13. 1:03This makes sends look more natural and protects the number. Click "Adicionar".
14. 1:08The campaign appears in the list as "Programada".
15. 1:12At the scheduled time, the system starts sending.
16. 1:15Done: the campaign has finished.
17. 1:19Click "Relatório" to see the results.
18. 1:23The funnel shows how many were on the list, received, read and replied.
19. 1:28It updates itself every minute, as customers reply.
20. 1:33In the next lesson, you'll explore "Campanhas PRO".